Shipping and Handling:
All orders within the 48 contiguous U.S. states are shipped free of charge via USPS FirstClass, or USPS Priority, or FedEx Home, or FedEx Ground. Other shipping methods are available with shipping fees. Shipping fees are added to non-U.S. orders. We will ship most items internationally. Some manufacturers restrict the sale of their items outside of the USA, so some items cannot be shipped outside of the country. To place an international order, please fax your order to 1-845-501-0501 or call 1-845-239-3020.
We utilize bonded and licensed shipping carriers only (i.e. FedEx or USPS). Tianyinmusic.com cannot be held responsible for damage that may occur during shipping. By placing orders with us you agree to be present to receive the items sent to you. We cannot be held responsible for lost packages once they are recorded as having been delivered by the shipping company. Once a package is recorded as delivered by the shipping company, the customer is responsible for any issues related to the package at that point.
We are required to collect sales tax on all orders shipped within New York State (currently between 7% and 8.875%, depending on the county). If applicable, the charge for taxes will be shown on the invoice.
At Tianyinmusic.com, we strive to provide 100% satisfaction with our service and products. If you are unsatisfied with your purchased item, you may return the item for a refund (minus shipping cost), a credit, or for exchange, subject to the Conditions for Return below. Please review the Conditions for Return carefully before making a purchase.
Conditions for Return:
Any new item purchased at Tianyinmusic.com (other than the specified products listed in the 2nd-last paragraph of the Conditions) can be returned within 15 days of the purchase date if it is still in its original condition. A re-stocking fee of 10% of the purchase price will be charged. If the item is damaged, an additional repair and depraciation cost will be charged. Tian Yin Music retain the right to reject the return of damaged items.
A Return Authorization Number (RA#) is needed for the return to be accepted by Tianyinmusic.com. Please email us to get a RA# before you ship your return to us.
For returns for a refund, charges made to a credit card will be refunded, less shipping, handling and any reconditioning charges, to the same credit card. Payments made by check will be refunded, less shipping, handling and any reconditioning charges, with a check after sufficient time has passed for your original check to be completely cleared through the banking system;
For returns for a credit, an email will be sent to you notifying you the amount of the credit. You can use this credit towards future purchases with Tianyinmusic.com;
For returns for an exchange, after receiving your returned item, a replacement with the same specifications as the one of your returned item will be shipped to you with or without the shipping charge, subject to the availability of the item. If the same item is not available, you may choose to receive an alternative, a refund or a credit;
Shipping and/or handling charges are not refundable. If you are quoted free shipping and return the item, you will be required to cover the actual shipping costs incurred by your order;
When returning an item to Tianyinmusic.com, it is your responsibility to cover the shipping costs and to fully insure the unit(s) you are returning;
Returned items must be in the original packaging, with all accessories and paperwork included in the original shipment, such as but not limited to the owner's manual(s), warranty card and certificate;
Returned items must be free from signs of use or wear, and all the papers, including the warranty card, manual(s), and certificate must not have any writing in them. If your order was shipped to you in outer packaging it must be returned in that packaging as well as the inner box or boxes;
Returned items that do not arrive in the condition described above are subject to a $25 repackaging charge, plus the cost of replacing missing, soiled, worn or marked-on items. Obvious signs of use that reduce the value of a returned unit will be subject to additional charges based on how much we need to mark down the unit to make it sellable;
Returned item that is received by Tianyinmusic.com after 30 days from the date you received the item will be charged a rental fee of 8% of your original purchase price for the first 30 days from the date you received the item. An additional 8% will be charged for each of the following months until we receive the returned item or a confirmation notice from you that you will cancel the return.
The following items may not be returned:
- Items that are sold as Used Items;
- Consumable items such as but not limited to strings, rosins, picks, drum sticks, and drum heads;
- Any item that is worn on the body or is blown into, such as but not limited to earplugs, wind controllers or harmonicas;
- Computer software;
- Items that can be copied and copyrighted material such as but not limited to books, videos and CD's;
- Installed items such as but not limited to guitar pickups, drum heads, headphone parts and other installed parts;
If you place a backorder or special order, you agree that the order may not be canceled unless approved by us. Special orders already in transit either from the manufacturer or from us cannot be canceled. Special order items may be returned if defective for exchange. You will be notified what items qualify as special order status.
All new products are sold with the manufacturer's limited warranty. The warranty period and service varies by manufacturer and product. The full text of any such warranty is available, free of charge, upon written request to: CustomerService@tianyinmusic.com.
Tianyinmusic.com provides no separate warranty. To the maximum extent permitted by applicable law, Tianyinmusic.com expressly disclaims all warranties and conditions, whether express, implied or statutory, regarding any products sold to you, including but not limited to all warranties of merchantability, fitness for a particular purpose, title and non-infringement of third party rights.
For more information and answers to any questions you may have, please contact us at CustomerService@Tianyinmusic.com.
Limitation of Liability
Because prices, product descriptions, and availability can change quickly, Tianyinmusic.com does not guarantee the accuracy or completeness of the information provided on the Site.
Because of the limitation in stock, products offered on the Site are offered on a first-come-first-serve basis and may not be available at all times.
Orders made on the Site may be paid for using Visa, MasterCard, American Express, and Discover.
Home Trial Program
Home Trial Program is available for certain items under the terms and conditions set forth as follows:
1. After you purchase an item that is eligible for Home Trial Program, you may request an additional item of the same kind for your comparison, selection and trial at home, subject to the availability of the item. That additional item will be put under Home Trial Program.
2. A 5% restocking fee will be charged for each item under the Home Trial Program.
3. The item under the Home Trial Program should be returned to us
(i) in its original conditions when it is shipped to you,
(ii) free of damage,
(iii) with all the items in its original package, and
(iv) without the sign of excessive use.
4. Damage to the item under the Home Trial Program will be charged for repairing cost and depreciation value.
5. Home Trial period is 7 days. It is counted from the date you receive the item to the date you ship out the item back to us.
6. After the initial trial period of 7 days, a rental fee of 2% of the item’s retail price will be charged to your account for each additional 7 days or less until you ship the item back to us or you pay for its retail price.
7. You are responsible to cover the return shipping cost.
8. The terms and conditions for the Home Trial Program are subject to changes by Tian Yin Music without prior notice.
(Last Updated on Mar. 23, 2015)